Returns/Exchange

Simply put we want you to be happy with your purchase and we are committed to customer satisfaction.  Below are our policies on returns or exchanges. 

Return or Exchange Policy

Should any item fail to meet your expectations, simply return it within 20 days, in a new and unused condition and we will gladly exchange it or credit/refund your purchase price.  Credits will be given by a unique code for you to use at checkout. Money will be refunded using the same payment method used to process your original order.

Every item is checked for accuracy and size.  We strongly suggest that you consult our sizing chart to ensure you get the perfect fit.

In order to maintain high hygiene, g-strings, thongs, panties or swimsuits cannot be exchanged or returned. This includes outfits with matching intimate items.   Please do not remove any tags from purchases as this will void any credits or refunds due.

International orders and clearance items are final sale and cannot be refunded.  

Shipping Charges

Shipping charges are non refundable unless the goods are defective. If you received your order through our Free Shipping offer, then we will reimburse your payment less shipping costs.

Returning Your Purchase

Before any items can be returned, please contact us at bratish@rogers.com.  Your feedback is very important to us, so please provide any relevant information and an image if possible.   While we will process your request with the utmost speed, kindly allow 1-2 weeks for returns.

Packaging Your Return

Return items in their original packaging. Securely package your items to prevent damage. Use a reliable company that allows for package tracking. We cannot process your return until we receive the item(s) and it is highly recommended that you use the signature option if available. 

If you have any questions at all or need help in any way, please contact us and we will be happy to help you. 

 

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